Author Topic: Administrator Client Issue  (Read 3747 times)

DDP021

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Administrator Client Issue
« on: March 10, 2014, 03:12:04 AM »
Hi there...We have strange issue that's occurred a few times....Currently we are running Content Manager OnDemand 8.5.0 Admin client...It's installed on each of our P.C.'s...We've had at least two occasions where when attempting to delete an Application Group, it will basically 'take down' the whole system. What happens is we remove any existing versions. We then go in and attempt to delete the Application Group (which with also remove the Application)...The Admin Client will basically go into a "not responding" mode...We then have to force shutdown the session...When we log back in, nothing has been removed...When I asked a co-worker to try, his delete worked flawlessly..But afterwards, we noticed nothing was ingesting...All the ARSLOAD's were backing up..We first tried to recycle them to get them going again..Didn't work..We then started to get calls from users unable to log into the Webi..We then tried to recycle the App itself which corrected the ingestion issue but users still could not log into Webi...That has to  be recycled as well on the websphere...The issue with the deletion is not isolate to one particular PC...It happened before on a co-workers PC...Keep in mind this isn't a "common" thing but obviously when it does occur it causes MAJOR issues when it impacts the user community...Just curious if anyone else out there has ever run into this kind of issue and if so, what, if anything was found to be the cause..Appreciate any feedback or info.

take care

Dave

Justin Derrick

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Re: Administrator Client Issue
« Reply #1 on: March 10, 2014, 07:24:39 AM »
Which OS / Database / TSM / CMOD versions are you at?  This sounds familiar...
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DDP021

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Re: Administrator Client Issue
« Reply #2 on: March 10, 2014, 09:48:40 AM »
here ya go Justin...Again, thanks for any help...

OS- AIX 5.3.0.0
Database- DB2 v9.5.0.3, Fix Pack 3a
TSM-Client v5.5.2.0
CMOD - 8.5.0.6

We've had a few occasions where we attempt to delete an Application Group and it will hang our Admin Client session...And once we closed the session and logged back in, the App Group/App had been removed. But on at least two occasions, it basically hung the entire system..Stopped ingestion and this time, took down the webi.

Thanks again...

Take care

Dave