Hi,
i have observed inconsistent behaviour with ODWEK document retrieval service. The issue is intermittent wherein, for document download request, retrieval fails with below mentioned ODWEK error.
However on more attempts, i am able to able to retrieve the same document.
Could you please guide me on this.
Method : getDocument(WebApplicationContext applicationContext,GetDocumentRequest getDocumentRequestVO) Error executing content request against On-Demand. RequestType- DocumentRequest ErrMsg-Error occured during the process method in GetDocumentTask Message : Unable to restore hit from DocID Cause : null
com.ibm.edms.od.ODException: Unable to restore hit from DocID
at com.ibm.edms.od.ODFolder.recreateHit(ODFolder.java:2022)
We have checked trace logs and found the below error.
ERROR ars3wapi.C(6459)Java_com_ibm_edms_od_ArsWWWInterface_apiGetInfoFromDocid:Current state rtn.RC=9 extId=0 pMsg=Unable to restore hit from DocID
It is not happening for all , but in some of the cases we have seen this.
Please find the below version details.
CMOD – 9.0
ODWEK - 9.0
OS – Linux red hat RHEL6.5
Fix Pack –9.0