issue in CMOD 9.5 exporting users end up missing groups

[bruce.mchendry]

Hi,
I'm opening a PMR but wondering if anyone has had this issue. When we export users between environments we need to do a couple steps.  First the export will come back saying it failed. If you go the user ID ( right click and go to "update"), open it, do nothing except click ok and then do the export again it will work the second time. Even though it will go if you go to the new instance that was exported and go to "update" and take a look it hasn't exported the user's groups. You would have to manually add those again. We had upgraded from v9.0.0.3  recently to 9.5.0.4 and that's when the issue started. It was working in the lower version.
Cheers,
Bruce McHendry

[Justin Derrick]

Are you exporting all the components in the correct order (like AGs, Folders, Users, Groups)?

-JD.

[bruce.mchendry]

Hi,
We have Stage as a mirror of Production so this is just a user export. We often get requests to add development people where we copy and existing user for access, create the new user then export that user. It was working fine in 9.0.0.3
Cheers

[Alessandro Perucchi]

I would go with 9.5.0.7 and not 9.5.0.4, since there are lots of corrections done.
I also don't understand why you are using 9.5.0.4, if you migrated "recently" to 9.5, since 9.5.0.4 is nearly 14 month old... which is for CMOD really old...

I don't know exactly what is wrong between 9.0.0.3 and 9.5.0.4, but the error you are describing is strange, at first I would have said like Justin that you are exporting things in wrong order.

So except advising you to upgrade to 9.5.0.7 (normally the IBM Support will ask you that), and since you have already open a PMR, I have no idea what could cause such error :-/