OnDemand User Group

Support Forums => Windows Client => Topic started by: DDP021 on March 13, 2018, 05:41:42 AM

Title: Error updating Application group
Post by: DDP021 on March 13, 2018, 05:41:42 AM

We're attempting to add a new field to an existing application group...after adding field and updating the parameters, after clicking on OK, the Admin Client hangs and then we received the message, "The server failed while accessing application group data. Contact your system administrator"...Could it be database related?  As a test, when we did a COPY of the same application group and added the same new field, it was successful.  We are running CMOD9.5

Title: Re: Error updating Application group
Post by: Justin Derrick on March 13, 2018, 06:14:22 PM

Check the IBM CMOD troubleshooting steps in the Wiki, specifically the database section.  Are there any error messages at the database level that might provide some insight into where the problem is?

https://cmod.wiki/index.php?title=Troubleshooting_Content_Manager_OnDemand

-JD.

Title: Re: Error updating Application group
Post by: DDP021 on March 14, 2018, 03:25:40 AM

Justin, passing this info onto our engineering group as I don't have database level access...All I see is the message in the ADMIN client indicating "The server failed while accessing group data"...We've only seen this on this one Application Group....We had to update approx. 15 others with no such issue...As always, thanks for the information Justin!....Take care.  Dave

Title: Re: Error updating Application group
Post by: Justin Derrick on March 14, 2018, 07:46:22 AM

The OnDemand user account on UNIX/Linux servers should share a group with the DB2 account, which might give you a way to sneak into that account just by using this command from the IBM CMOD instance owner account:

cd ~<db2admin-account-name>/sqllib/db2dump

-JD.