We managed to get a trace, in a bid to find the root cause, but that doesn't help much either. Here is what we saw (you can see some error codes, reason codes and status codes - not that they speak much to us):
apiP_RestoreHitFromDocId:Enter 52597:140237026785024 12/26/2017 04:54:35:565822 INFO ars3wapi.C(1771)apiP_RestoreHitFromDocId:Current state byte_buffer=Z27v2UO8TFuS1sR4DV/sNvnh0uQwGDiclxSAWkYP6d.[masked for confidentiality].....nNu
52597:140237026785024 12/26/2017 04:54:35:565826 FLOW arscsvht.c(2717)CsvRestoreHitFromDocId:Enter
52597:140237026785024 12/26/2017 04:54:35:565828 FLOW arscsvht.c(1931)CsvMaxDocIdLength:Enter
52597:140237026785024 12/26/2017 04:54:35:565830 FLOW arscsvht.c(1960)CsvMaxDocIdLength:Return len=3380
52597:140237026785024 12/26/2017 04:54:35:565833 FLOW arscsvht.c(2120)CsvP_ICCDecrypt:Enter
52597:140237026785024 12/26/2017 04:54:35:565843 FLOW arscsvht.c(2163)CsvP_ICCDecrypt:Return arccs return code=0,ARCCS_OKAY
52597:140237026785024 12/26/2017 04:54:35:565854 FLOW arscsvht.c(2926)CsvRestoreHitFromDocId:Return pCsvHit=00007f8b60031d38
52597:140237026785024 12/26/2017 04:54:35:565858 FLOW ars3wapi.C(1796)
apiP_RestoreHitFromDocId:Return
52597:140237026785024 12/26/2017 04:54:35:565861 FLOW arscsvdc.c(560)CsOpenDoc:Enter
52597:140237026785024 12/26/2017 04:54:35:582160 FLOW ars3wapi.C(978)JNIDataCallback:Enter
52597:140237026785024 12/26/2017 04:54:35:582375 FLOW ars3wapi.C(1237)JNIDataCallback:Return (ArcI32)pSession->FileError=0
52597:140237026785024 12/26/2017 04:54:35:586724 FLOW ars3wapi.C(978)JNIDataCallback:Enter
52597:140237026785024 12/26/2017 04:54:35:586912 FLOW ars3wapi.C(1237)JNIDataCallback:Return (ArcI32)pSession->FileError=0
52597:140237026785024 12/26/2017 04:54:35:591277 FLOW ars3wapi.C(978)JNIDataCallback:Enter
52597:140237026785024 12/26/2017 04:54:35:591456 FLOW ars3wapi.C(1237)JNIDataCallback:Return (ArcI32)pSession->FileError=0
52597:140237026785024 12/26/2017 04:54:35:596109 FLOW ars3wapi.C(978)JNIDataCallback:Enter
52597:140237026785024 12/26/2017 04:54:35:596293 FLOW ars3wapi.C(1237)JNIDataCallback:Return (ArcI32)pSession->FileError=0
52597:140237026785024 12/26/2017 04:54:35:601007 FLOW ars3wapi.C(978)JNIDataCallback:Enter
52597:140237026785024 12/26/2017 04:54:35:601320 ERROR ars3wapi.C(1127)JNIDataCallback:ArcOS_tempnam failed pSession->szTempDir=/tmp pSession->szTempPrefix=52597-00007F8B7A2A7700
52597:140237026785024 12/26/2017 04:54:35:601328 FLOW ars3wapi.C(1129)JNIDataCallback:Return 3=3
52597:140237026785024 12/26/2017 04:54:35:631136 FLOW arscsvdc.c(836)CsOpenDoc:Return csv_rc=2,CSV_RC_CANCEL csv_msgid=0,CSV_MSG_NO_MESSAGE
52597:140237026785024 12/26/2017 04:54:35:631147 FLOW ars3wapi.C(515)apiP_setReturnCodeAndMessage:Enter
52597:140237026785024 12/26/2017 04:54:35:631175 FLOW ars3wcom.C(1174)CmGuiGetString:Enter
52597:140237026785024 12/26/2017 04:54:35:631210 ERROR ars3wapi.C(10957)Java_com_ibm_edms_od_ArsWWWInterface_apiGetDocument:Current state rtn.RC=2 extId=6009 pMsg=A cancel request was received during a server request. 52597:140237026785024 12/26/2017 04:54:35:631215 FLOW ars3wapi.C(591)apiP_setReturnCodeAndMessage:Return
52597:140237026785024 12/26/2017 04:54:35:631218 FLOW ars3wapi.C(11138)Java_com_ibm_edms_od_ArsWWWInterface_apiGetDocument:Return session id=140236591238320 (irc)=1
52597:140237026785024 12/26/2017 04:54:35:636788 FLOW ars3wapi.C(5859)Java_com_ibm_edms_od_ArsWWWInterface_apiLogoff:Enter session id=140236591238320
52597:140237026785024 12/26/2017 04:54:35:636795 FLOW arscsvlg.c(650)CsvLogoff:Enter
52597:140237026785024 12/26/2017 04:54:35:636813 FLOW arscsvfl.c(2146)CsvCloseFolder:Enter
52597:140237026785024 12/26/2017 04:54:35:636835 FLOW arscsvfl.c(2250)CsvCloseFolder:Return
52597:140237026785024 12/26/2017 04:54:35:638166 FLOW arscsvlg.c(790)CsvLogoff:Return
52597:140237026785024 12/26/2017 04:54:35:638178 FLOW ars3wapi.C(5896)Java_com_ibm_edms_od_ArsWWWInterface_apiLogoff:Return session id=140236591238320 (0)=0
Does anyone have an idea what it means? In my 10+ years of using ODWEK, I've never encountered this
Any help will be much appreciated.
Warm regards,
AP