OnDemand User Group

Support Forums => Report Indexing => Topic started by: jsquizz on October 14, 2022, 08:21:19 AM

Title: Possible Issue with PPD's
Post by: jsquizz on October 14, 2022, 08:21:19 AM

We are getting large files from Open Text, and they are failing. Here's the issue:

: ARS4919E Word search or extraction error
: ARS4923E ArspSearchDocPages error code 536936462 Expected a dict object.
: ARS4902I Number of input pages = 1876598
: ARS4922I ARSPDOCI 10.5.0.4 completed code 4
2022-10-13 13:17:05.535722: ARS4309E Indexing failed
2022-10-13 13:17:05.535771: ARS4318E Processing failed for file

Based on the sample PPD that is provided based in the documenation, I noticed in our PDF that the one field, which is a name field..Is not completed properly. Notice CustomerName

Code: [Select]

/PieceInfo <</IBM-ODIndexes <</Private


                                <</DocId(AAA)
                                 /BankNumber(0000000001)
                                 /AcctNumber(00000000000111111111)
                                /CustomerName(David Robertson &
                                 /NoticeType(W)
                                 /StmtDate(20120507)
                                >>
                               /LastModified(D:20120619000000Z)
                        >>
                >>
Can this cause an issue with the PDF Indexer failing?

Title: Re: Possible Issue with PPD's
Post by: Justin Derrick on October 14, 2022, 09:29:21 AM

Yeah, if the PPD format is bad, CMOD can't be expected to parse it properly.

Send it back to the team that created it and ask them to fix it.

-JD.

Title: Re: Possible Issue with PPD's
Post by: jsquizz on October 14, 2022, 09:39:36 AM

Quote from: Justin Derrick on October 14, 2022, 09:29:21 AM

Yeah, if the PPD format is bad, CMOD can't be expected to parse it properly.

Send it back to the team that created it and ask them to fix it.

-JD.

Thanks JD. We figured it was an issue with the file, but we wanted to pinpoint it exactly. This process is new to them.