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Support Forums => MP Server => Topic started by: Jaydeep Mehta on December 19, 2019, 10:45:48 PM

Title: Content Overlapping for Line Data HTML5 Viewer reports in Google Chrome
Post by: Jaydeep Mehta on December 19, 2019, 10:45:48 PM
Hi All,

We have Line Data Report Content Overlapping viewing issue while opening the  file in Chrome ,but it was working fine before ,recently our machine has upreared with chrome version .

So is there any browser version  dependency of Line Data HTML5 Viewer on Google Chrome Version ,please let me know if any one have idea . Details as below .

Previous Chrome Version where it was working fine  ( HTML Viewer Worked ):- 72.0.3626.121 (Official Build) (64-bit) 

Current Chrome Version :-  78.0.3904.87 (Official Build) (64-bit) 
Current CMOD Version :- 10.1.0.4
ICN Version :- 3.0.4
Viewer :- HTML Line Data Viewer
Issue :- After Opening a Line Data Report , Content Overlapped , Merged .
Title: Re: Content Overlapping for Line Data HTML5 Viewer reports in Google Chrome
Post by: spond on December 20, 2019, 06:13:33 AM
This is a known problem related to some changes Chrome made at version 77. Please contact support for an updated HTML5 viewer.
Title: Re: Content Overlapping for Line Data HTML5 Viewer reports in Google Chrome
Post by: Jaydeep Mehta on December 23, 2019, 12:14:11 AM
Thanks for update.
Title: Re: Content Overlapping for Line Data HTML5 Viewer reports in Google Chrome
Post by: spond on December 23, 2019, 05:33:40 AM
Also, I forgot to mention (although L2 support will mention this when you contact them), as always, you must be at the latest V10.1.0.5 fix pack to apply the HTML5 Viewer fix.
Title: Re: Content Overlapping for Line Data HTML5 Viewer reports in Google Chrome
Post by: Jaydeep Mehta on January 08, 2020, 12:41:58 AM
Hi Spond,

Thanks for update , as i have applied the latest hotfix of Line Data HTML viewer (10.1.0.5) ,after that report view in chrome  issue is solved , but there is  performance issue to view big reports and taking much time in opening .
           
Can you please suggest the fix to improve the performance .
Title: Re: Content Overlapping for Line Data HTML5 Viewer reports in Google Chrome
Post by: spond on January 09, 2020, 06:05:48 AM
If you're seeing a problem outside of the text overlapping issue, you will need to open a ticket with support.
Title: Re: Content Overlapping for Line Data HTML5 Viewer reports in Google Chrome
Post by: teera_aoo on March 08, 2020, 10:03:31 PM
Quote from: spond on December 23, 2019, 05:33:40 AM
Also, I forgot to mention (although L2 support will mention this when you contact them), as always, you must be at the latest V10.1.0.5 fix pack to apply the HTML5 Viewer fix.

I'm not sure that does overlapping content is meant each lines are too close like my screenshot? (This may has censor on data)