OnDemand User Group
Support Forums => MP Server => Topic started by: Joe Wolken on July 28, 2021, 02:21:02 PM
-
I am trying to install a new OnDemand v.10.5 server with DB2 on a Windows 2016 Server. I have a single Instance called ARCHIVE. The Instance Starts and the LibSvr Service is running. I can logon as Admin to the Windows Client and Admin Client. I have imported App Groups, Apps and Folders from another v.10.5 system. I can start the run the Scheduler Service.
BUT, I can not get the Load Data Service to start. Each time I try I get the same error message:
"The service did not respond to the start or control request in a timely fashion".
I also get an error in the arssock.err file:
"OnDemand(1563) -> getaddrinfo.errno = 11001 rc = 11001"
I tried running arsload to store a single file and I get:
"ARS1106E Connection cannot be established for the >ARCHIVE< server"
It feels like I overlooked something in the installation process, maybe?
I'm much more familiar with OnDemand for iSeries and OnDemand Windows is sort of new to me.
Thanks for any advice.
Joe
-
getaddrinfo.errno
Probably a DNS issue? Is the server name a Fully Qualified Domain Name (FQDN)?
-JD.
-
Stupid questions - Where would I check the server name that OnDemand is trying to use? To see if it matches the FQDN of the server.
-
This does not quite sound like it, but the most common mistake during new installs is to not run arsstash and create a user + password for the Load Service to use, and/or not to point to the default ars.stash file in ars.cfg/Registry.
-
Lars,
Your comment was very helpful. It made me realize that the ARSLOAD service automatically uses the UserID used when creating the Instance. I had not yet defined this UserID to the OnDemand Admin Client as an Administrator. Once I did this the Load Data Service in OnDemand Configurator Created and Started without issue.
Thanks,
Joe
-
Joe - thanks for posting the resolution.
Ed
-
Happy to help! :)