OnDemand User Group

Support Forums => Windows Client => Topic started by: SV on May 23, 2019, 11:53:53 AM

Title: Admin client 9502 - Adding new user fails
Post by: SV on May 23, 2019, 11:53:53 AM

question: CMOD Window Admin client 9.5.0.2 , while adding a new user fails with a popup window that indicates UserID "xx##### or UID "1018" already exists. There are no System Log.  I can see another user having the same uid.

Title: Re: Admin client 9502 - Adding new user fails
Post by: jsquizz on May 23, 2019, 05:15:44 PM

couple suggestions

1) log out and login of the client (i've seen little things like that work..)
2) check out the arsuser table and query on the UID it is complaining about
3) triple triple check you aren't trying to create a user that already exists (done this myself in large systems..)

Title: Re: Admin client 9502 - Adding new user fails
Post by: Justin Derrick on May 24, 2019, 06:25:41 AM

Install a newer client.  Why re-discover old bugs?  You can use IBM CMOD Client 10.1.0.4 with Content Manager OnDemand 9.5 servers.  https://cmod.wiki/index.php?title=Main_Page#IBM_CMOD_Fixpacks_.26_Security_Bulletins

-JD.

Title: Re: Admin client 9502 - Adding new user fails
Post by: Stephen McNulty on May 29, 2019, 03:59:54 AM

I've seen this happen a long time ago when there were 2 admins trying to add new users at the same time from different locations.  As JD pointed out,  starting with the newer client always seems to help.