OnDemand User Group

Vendor => Whitepapers and product presentation materials => Topic started by: smwing on October 30, 2015, 10:04:19 AM

Title: CMOD Telecommunications Infographic Available Now!
Post by: smwing on October 30, 2015, 10:04:19 AM

Maintaining customer satisfaction is critical for retaining customers and reducing churn. But delivering a strong customer experience is harder than ever before. Enhance customer service, improve operational efficiency and control costs with IBM CMOD. Check out our new infographic below.

http://www-01.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ST&infotype=SA&htmlfid=IMU14218USEN&attachment=IMU14218USEN.PDF (http://www-01.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ST&infotype=SA&htmlfid=IMU14218USEN&attachment=IMU14218USEN.PDF)

Title: Re: CMOD Telecommunications Infographic Available Now!
Post by: Justin Derrick on October 30, 2015, 12:28:45 PM

One thing I'd add to this is that by integrating CMOD with the IVR system, you can have a year's worth of customer documents available to Customer Service Reps BEFORE THEY PICK UP THE CALL.  My first CMOD gig in 1996 had this level of integration with CMOD -- back in CMOD v2.2!  Today, with ICN I imagine you could pre-load a 30/60/90 days of documents in tabs -- and still be done before the customer is connected to an agent.

-JD.