OnDemand User Group

Support Forums => Report Indexing => Topic started by: wdssnyder on November 27, 2018, 12:49:12 PM

Title: Graphical Indexer
Post by: wdssnyder on November 27, 2018, 12:49:12 PM

Admin client v9.5.0.3 and Adobe Acrobat 2017 Standard. When using report wizard, click open pdf, the screen flashes like it's trying to open acrobat. But pdf not presented within the admin. Is Acrobat 2017 supported for v9.5.0.3? or what action is proposed? ...Thank you

Title: Re: Graphical Indexer
Post by: wdssnyder on November 28, 2018, 07:08:24 AM

Issue resolved. The sequence of Admin client and Adobe Acrobat caused issue. Found this statement in PDF indexer documentation. "If you install the client before you install Adobe Acrobat, then you must copy the API file to the Acrobat plug-in directory."