OnDemand User Group
Support Forums => Report Indexing => Topic started by: Steve Lance on August 31, 2020, 04:36:42 PM
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We have upgraded our Windows server to 2016 servers for PDF/Indexer. We have a graphical indexer file that keeps failing. The name is RUBY2-V01.WR687P01-V01.WR687R01.pdf.08312020.094751.ARD. We are receiving the error:
2020-08-31 17:06:34.358032: ARS4315I Processing file >f:\TLoad44\IDP-V02.BI610P01-V08.318483.2020.08.30.ARD<
2020-08-31 17:06:34.358032: ARS4334I Load Version <10.5.0.0> Operating System <Windows 64> <10.0.14393.2430> OS Userid <ADMIN> Install Location <F:\Program Files\IBM\OnDemand\V10.5\>
2020-08-31 17:06:34.358032: ARS4335I Server Version <10.5.0.0> Operating System <z/OS> <04.26.00> Database <DB2> <12.01.0005>
2020-08-31 17:06:34.367029: ARS4339I Application Group >IDP-V02<
2020-08-31 17:06:34.367029: ARS4340I Application >BI610P01-V08<
2020-08-31 17:06:34.367029: ARS4341I Storage Set >SGTEST01.MCRDTST<
2020-08-31 17:06:34.367029: ARS4342I Storage Node >TOD.V7.SGTEST01.MCRDTST<
2020-08-31 17:06:34.367029: ARS4347I Encryption >None<
2020-08-31 17:06:34.369154: ARS4302I Indexing started, 2227128 bytes to process
: 'F:\Program' is not recognized as an internal or external command,
: operable program or batch file.
2020-08-31 17:06:34.548111: ARS4309E Indexing failed
2020-08-31 17:06:34.548111: ARS4324E File >f:\TLoad44\IDP-V02.BI610P01-V08.318483.2020.08.30.ARD< renamed to >f:\TLoad44\IDP-V02.BI610P01-V08.318483.2020.08.30.ARD.Failed<. Correct problems and resubmit file.
2020-08-31 17:06:34.548111: ARS4318E Processing failed for file >f:\TLoad44\IDP-V02.BI610P01-V08.318483.2020.08.30.ARD<
We think we have fixed this error but now receiving:
2020-08-31 18:36:08.047423: ARS4315I Processing file >F:\TLoad44\IDP-V02.BI610P01-V08.318483.2020.08.30.ARD<
2020-08-31 18:36:08.047423: ARS4334I Load Version <10.5.0.0> Operating System <Windows 64> <10.0.14393.2430> OS Userid <ADMIN> Install Location <F:\Program Files\IBM\OnDemand\V10.5\>
2020-08-31 18:36:08.047423: ARS4335I Server Version <10.5.0.0> Operating System <z/OS> <04.26.00> Database <DB2> <12.01.0005>
2020-08-31 18:36:08.047423: ARS1110E The application group >2020< does not exist or user >ADMIN< does not have permission to access the application group
2020-08-31 18:36:08.047423: ARS4324E File >F:\TLoad44\IDP-V02.BI610P01-V08.318483.2020.08.30.ARD< renamed to >F:\TLoad44\IDP-V02.BI610P01-V08.318483.2020.08.30.ARD.Failed<. Correct problems and resubmit file.
2020-08-31 18:36:08.047423: ARS4318E Processing failed for file >F:\TLoad44\IDP-V02.BI610P01-V08.318483.2020.08.30.ARD<
Any ideas?
Thank you
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Also, we are upgrading from 10.1 to 10.5.
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Can you provide the actual arsload command you're running? Or is arsload running as a daemon?
Both errors seem like they might be related to problems with having spaces in file paths or AG names.
-JD.
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This issue looks it may be remedied by enabling short names on the Windows 2016 server. - applicable when there are embedded spaces in the installation path. You can find details here:
https://www.ibm.com/support/pages/content-manager-ondemand-installation-considerations-windows