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Support Forums => Content Navigator => Topic started by: jneetz on June 30, 2021, 12:07:03 PM

Title: Viewing issue Multiple Page TIFF images with Daeja ViewerONE Virtual
Post by: jneetz on June 30, 2021, 12:07:03 PM

Hi,

User receiving Error:
CIWEB1016: Your request cannot be processed
An error occured on the application serve

CMOD 10.1
Navigator 3.0.7

TIFF images configured for default:   Daeja ViewerONE Virtual

We are loading Multipage TIFF images in which 95% is probably 1-10 pages

There are a few 30+ page even more like 150+
These are the one's receiving the error

Some of those are small in size like ( too me ) around 1000-2000 KB

So seems to be a page count issue rather than size ( but asking hear because I can't find it )

Image cannot be download by user either ( receives same error )

Thick client works fine
Also when I download from thick client and view with Windows viewer it's fine

Title: Re: Viewing issue Multiple Page TIFF images with Daeja ViewerONE Virtual
Post by: jsquizz on November 29, 2022, 12:44:59 PM

Quote from: jneetz on June 30, 2021, 12:07:03 PM

Hi,

User receiving Error:
CIWEB1016: Your request cannot be processed
An error occured on the application serve

CMOD 10.1
Navigator 3.0.7

TIFF images configured for default:   Daeja ViewerONE Virtual

We are loading Multipage TIFF images in which 95% is probably 1-10 pages

There are a few 30+ page even more like 150+
These are the one's receiving the error

Some of those are small in size like ( too me ) around 1000-2000 KB

So seems to be a page count issue rather than size ( but asking hear because I can't find it )

Image cannot be download by user either ( receives same error )

Thick client works fine
Also when I download from thick client and view with Windows viewer it's fine

Old but wondering if this was ever resolve?