OnDemand User Group

Support Forums => Content Navigator => Topic started by: sylvain lareuze on November 05, 2021, 12:37:32 AM

Title: referentiel not available
Post by: sylvain lareuze on November 05, 2021, 12:37:32 AM

Hello,

we have ICN V3.0.9 for CMOD V10.1
When we use IE, we have a message "the referentiel is not available"
but using Chrome or FireFox we can connect.

do you have see this problem before?
Can you help me?

regards

Sylvain

Title: Re: referentiel not available
Post by: sylvain lareuze on November 05, 2021, 02:37:54 AM

Hello,

Sorry we have the message on all our browser

I know we need to execute a DB2 request on ICN database, but I don't remember the request

Sylvain

Title: Re: referentiel not available
Post by: sylvain lareuze on November 05, 2021, 05:32:24 AM

We find the solution

the variable ODWEK was lost
In the was, we force the access to both ODWEk variable :

LD_LIBRARY_PATH and ARS_INSTALL_ODWEK_V101_DIR

After restart server, we can access to CMOD

regards

Sylvain

Title: Re: referentiel not available
Post by: Ed_Arnold on November 05, 2021, 10:49:10 AM

Sylvain - thanks for posting that your issue was resolved and for the details of the resolution.

Ed

Title: Re: referentiel not available
Post by: spond on November 09, 2021, 05:52:13 AM

Hello,

The use of ARS_INSTALL_ODWEK_V101_DIR is not supported. If you are installed in a non-default directory, the supported way to tell ODWEK where is to pass the ODConfig.ODWEK_INSTALL_DIR field and install location to the ODConfig constructor. ICN provides these instructions to use the admin desktop to accomplish this here:

https://www.ibm.com/support/pages/ibm-content-navigator-cannot-connect-content-manager-ondemand-v90-if-web-enablement-kit-odwek-installed-non-default-directory