Messages

31

MP Server / Re: Anyone doing PCI with CMOD?

« on: February 14, 2013, 04:59:53 AM »

PCI entails a larger number of requirement above and beyond application security and encryption.

The data compression used in CMOD has no effect as far as a PCI auditor is concerned since the data is not "encrypted".

To date, IBM has no plans to make CMOD PCI compliant.

To help reduce the exposure, we do use Vormetric CoreGuard to encrypt all of the CMOD and TSM filesystems and backups are written to hardware encrypted tapes.  We also have written a Preview Exit (arsuprep) that is used to mask credti/debit cards prior to display.

32

MP Server / Re: ARSDOC Query--Specify what to output?

« on: February 14, 2013, 04:52:38 AM »

Use the -N option on the arsdoc query to specify which fields you want returned.
you can also us the -e <delim> to set the field delimiter character

33

MP Server / Re: arsdoc delete question

« on: February 14, 2013, 04:45:23 AM »

Why not use the CMOD Enhanced Retention Management add-on? This allows you to put a hold on individual documents (index records) which will prevent them from being deleted.  when arsmaint data expiration runs, only the documents (indexes and data objects) are deleted.

34

MP Server / Re: problem with upgrading to 8.5

« on: February 14, 2013, 04:37:33 AM »

There is a tech note out there regarding this situation, sorry I don't have the actual link but you need to run the slibclean command prior to the installation:

Installing or updating the Content Manager OnDemand server, features, or ODWEK completes, but with errors
Technote (FAQ)

Question
Why does the installation complete, but have errors when installing or upgrading on AIX?
Cause
The usual cause of this could be that the OnDemand Server or WAS was not stopped and the Install Anywhere installer was not able to replace all the executable and libraries.
Answer
Review the log file in the /tmp directory. See the table below for a list of log file names.
You will have error messages like the following:
ZeroGlq: /usr/lpp/ars/bin/exits/arsdb2 (Cannot open or remove a file containing a running program.)
ZeroGlq: /usr/lpp/ars/bin/exits/arssmtsm (Cannot open or remove a file containing a running program.)
These messages will tell you what modules the installer is having trouble overwriting.
To correct these errors, make sure the OnDemand Server is stopped or WAS is stopped.
Run the command slibclean. The slibclean command unloads all object files with load and use counts of 0. It can also be used to remove object files that are no longer used from both the shared library region and in the shared library and kernel text regions by removing object files that are no longer required.
Doing this will allow the installation to complete without errors.

35

MP Server / Re: ARSLOAD DAEMON QUESTION.

« on: February 14, 2013, 04:27:21 AM »

You can specify the format of your input file in ARSLOAD by using the following option:

        -B <filename_format> Format of input filename for parsing
                    WRI               WRITER
                    MVS               MVS
                    JOB               JOBNAME
                    DAT               DATASET
                    FOR               FORMS
                    YY                YYDDD
                    HH                HHMMM
                    AG                Application Group
                    APP               Application
                    IDX               Index [Note: can prepend to one field
                                                   above to identify for load
                                                   indexing]
                    IGN               Ignore
                    .EXT              Extension
           Example: For files in the default format
              MVS.JOBNAME.DATASET.FORMS.YYDDD.HHMMM.ARD
           format could be written as
              MVS.JOB.DAT.FOR.YY.HH.EXT
           or format could be written as
              MVS.JOB.IDXDAT.FOR.YY.HH.EXT


In your case I believe you would use -B AG.EXT or -B APP.EXT

36

MP Server / Re: Multiple arrsockd license servers?

« on: February 14, 2013, 04:20:54 AM »

We had this same issue and it ended up being a file permissions issue on the 'arslog' user exit script.

37

MP Server / Re: Sort Issue with 8.4 - 8.5

« on: February 14, 2013, 04:12:58 AM »

With the memory leak identified in CMOD 8.5.0.5 you would be advised to upgrade to 8.5.0.6

38

MP Server / Re: Recommendation: DO NOT upgrade to 8.5

« on: February 14, 2013, 04:04:46 AM »

We're running CMOD 8.5.0.6 on AIX and for the most part we aren't seeing any of the issues you're talking about.

We don't use the SSL connection between the clients and server.

We did see a performance hit on one of our older web servers when we first went to ODWEK 8.5.0.3, so we had to
roll back to ODWEK 8.4.1.8. 

We do have several clients using the ODWEK CGI API call to query and retrieve documents to the tune of
about 10K-20K queries per hour and 10K-15K retrievals per hour - no issues.

39

WEBI interface / Re: IE 8 Blank Page -

« on: February 14, 2013, 03:55:26 AM »

We're running WEBi v1.0.4.4, WAS 7.0.21 with ODWEK 8.5.0.6.

the client was able to view the site okay by installing Firefox browser.

40

WEBI interface / IE 8 Blank Page -

« on: February 06, 2013, 11:51:39 AM »

We have some users who cannot connect to our WEBi site properly. The connect to the server, but the IE 8 browser displays a blank page with the following errors in the status bar:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; DGD; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E; .NET CLR 3.0.4506.2152; DGD; MS-RTC LM 8; GM_UserLogonTimeBias: 300; GM_UserLogonTimeUTC: 2010-12-13 15:06:21)
Timestamp: Tue, 5 Feb 2013 19:01:23 UTC

Message: Could not complete the operation due to error c00ce514.
Line: 34
Char: 2
Code: 0
URI: http://164.56.183.139/wccommonservices/webi.js

Message: 'WEBi' is undefined
Line: 26
Char: 4
Code: 0
URI: http://164.56.183.139/wccommonservices/GMCH.do

The site has been added as a trusted site and the "Active scripting" is enabled.
Any thoughts?

41

MP Server / Re: Anyone doing PCI with CMOD?

« on: June 30, 2010, 06:47:26 PM »

We have been working with several of our clients moving towards PCI compliance.  Some steps taken to date include utilizing the User Preview Exit to mask credit card numbers for data that is already loaded into CMOD.  We have also implemented a 3rd-party data encryption solution to encrypt the file systems for all of the CMOD directories: arsdb, cache, etc. This also includes encrypting disk storage pools defined in TSM.

42

Other / Data Encryption CMOD MP and DB2

« on: November 25, 2008, 05:17:49 AM »

We have implemented the Vormetric CoreGuard product (recommended by IBM) to encrypt the file systems where CMOD MP cache and DB2 database files reside.  We have seen a dramatic drop in performance while running arsmaint data retention (4-5 times longer to run).

Has anyone else implemented file system level encryption?
If so, did you see similar performance issues and how did you resolve them?
Are there DB2 parameters that can be tuned?

43

Windows Client / Re: Where are the Server definitions kept?

« on: May 06, 2008, 12:51:06 PM »

Bill,
The server definitions are kept in the Windows registry:

HKEY_CURRENT_USER\Software\IBM\OnDemand32\Common

44

Windows Client / Re: Client Software Locking up

« on: May 06, 2008, 12:46:42 PM »

You might want to try the 8.4.0.2 client. I haven't seen this problem since installing the 8.4.0.2 client . We're running AIX 5.2 CMOD 7.1.2.10

45

MP Server / Re: How Do I Migrate Indices & Objects

« on: October 31, 2007, 12:44:28 PM »

Your IBM Consultants didn't do a very good if they knew that you were going to have this volume and set it up as a Cache Only system.  As far as I know, the only way you can change storage node information is to create new application groups that use TSM, extract existing documents based on LOADID, and then reload into new application group.

Other than that, you're going to have to call IBM for possible help