Hello,
I have absolutely no idea how CA-View works, and until today I've never heard of that product.
That said, what I can say is whatever is doing CA-View, he seems to use the CMOD Client to retrieve documents, probably with the DDE or OLE protocol, therefore the workflow seems to be the following:
- You do your action with CA-View
- CA-View search and retrieve the document through CMOD Client
- CA-View get the retrieve document from the cache directory of the CMOD Client found in C:'\Users\pdpoart\Appdata\Roaming\IBM\Ondemand Client\DATA\'
- CA-View will display/print the document
Now, CA-View cannot find the document in the CMOD Client cache directory.
What can you do? I don't know but here are some hints where you could look at.
- Check if your CA-Viewer is at the latest version, maybe there is something to work with the new CMOD Client
- Check the version of CMOD Client, maybe you need also to update it
I hope that my analysis is correct and could help you a little bit