Print Issue CMOD Client 9.5.0.8

[danielito]

Hi all,

We have a problem with the client version 9.5.0.8. Before we had the version 9.5.0.3.
The problem is, that we have an application with papersize "A4 wide". Before the upgrade the afp was displayed correctly and could easily be printed.
Since the new version this doesn't work anymore.
I have done the following steps (as suggested by the support):
Changed the paper size to "autosize" and add the following parms in the [MISC] section of the ftdport2.ini file.
- CutSheet=True
- FixedAutoOrientation=True

Now, the afp is displayed correctly in the gui, but it still can not be printed as a4 wide. Even as a pdf it is not created correctly.
I can select in the printer options the orientation "landscape", but then not the whole page is used. It seems to be a format other than A4 wide, something like letter wide.

Does anyone know this problem or knows how this can be solved?

Many thanks

[Ed_Arnold]

Before you do anything else please try the latest client.

I assume your server is at 9.5, so the 10.1 client is fully supported.

The newest client available at the moment is 10.1.0.3.

The version 10 and version 9 clients can coexist on your PC, no need to uninstall or overlay the 9.5 client.

Ed

[danielito]

Hi Ed
thanks for the replay.
We are in version 9.5.0.11 and we installed
the 10.1.0.3 Client today still the same issue.

kind regards
dani

[danielito]

Hi,
I think I have gained new insights.
I tried now the following parameters:

ShrintToFit, RotateToFit, CutSheet and FixedAutoOrientation = TRUE

Then I opened the OnDemand Client on Win7 there everything works fine now.

Then I opened the OnDemand Client on Win10, there the first afp is correct and also the print works! If I open the afp again, then it isn’t correct in the gui and also the print doesn’t work anymore. I can log out, close the application and wait a few minutes. Log in again and open the afp, it works. As soon as I click on something in the taskbar and then open an afp again, it will no longer be displayed correctly.

Conclusion:

Win7 works by customizing the above-mentioned parameters in the ini-file and switching the view to autosize
Win10 only works on the first document, as soon as the taskbar is used or a print or similar is done, the next documents are no longer displayed correctly.
It seems like Win10 can only access the ini once or something like that…

Does anyone know what the cause of this could be?

Many thanks

[Justin Derrick]

That's definitely a bug.  There shouldn't be any tricks to getting documents to display properly in the CMOD Client.