Author Topic: arsrd failing with segmentation fault on v9.0 for AIX  (Read 1671 times)

dstrong

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arsrd failing with segmentation fault on v9.0 for AIX
« on: November 13, 2018, 08:47:47 AM »
Good morning all,

We've been experiencing an issue these last few months that we haven't been able to track down the root cause. Our arsrd service occasionally fails due to a segmentation fault somewhere. Most of the time we're able to just restart and go on our merry way, but a few times now it has been stubborn and will crash again after running for maybe a minute. This continues until the next day, when we restart it again and magically it stays up and running.

We've tried clearing out the /temp/archive folder, running arsmaint -cdirsv, even rebooting the server, but the service would not stay up. Until the next day, that is.

We're running v9.0 on an AIX box. We're working on upgrading to the latest version on a separate box, but in the meantime I'm stuck trying to deal with this and wondering if anyone has any other troubleshooting suggestions. Any help is appreciated.

Justin Derrick

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Re: arsrd failing with segmentation fault on v9.0 for AIX
« Reply #1 on: November 13, 2018, 10:45:41 AM »
Sounds like there have been a few fixes for Content Manager OnDemand Report Distribution in the v9.0 FixPacks...  I'd encourage you to get upgraded to a supported level ASAP.

IBM CMOD v9.0 Fix Pack 1: PM79323 - INVALID DATA CAUSES REPORT DISTRIBUTION TO CRASH
IBM CMOD v9.0 Fix Pack 2: PM84096 - With AG DATE/TIME TZ SEGMENT field load based RD Dist fails
IBM CMOD v9.0 Fix Pack 3: PI06875 - RD does not free SQL statement handles after Queries

You can find links to the latest FixPacks on the Wiki:  https://cmod.wiki/index.php?title=Main_Page#IBM_CMOD_Fixpacks_.26_Security_Bulletins

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dstrong

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Re: arsrd failing with segmentation fault on v9.0 for AIX
« Reply #2 on: November 13, 2018, 04:27:51 PM »
Thank you, we're working on it and should be upgraded soon.  Looks like we've only got Fix Pack 1 installed so I'll work on the getting the rest in place.