Graphical Indexer

[Steve Lance]

We have upgraded our Windows server to 2016 servers for PDF/Indexer.  We have a graphical indexer file that keeps failing.  The name is RUBY2-V01.WR687P01-V01.WR687R01.pdf.08312020.094751.ARD.  We are receiving the error:

2020-08-31 17:06:34.358032: ARS4315I Processing file >f:\TLoad44\IDP-V02.BI610P01-V08.318483.2020.08.30.ARD<
2020-08-31 17:06:34.358032: ARS4334I Load Version <10.5.0.0>  Operating System <Windows 64> <10.0.14393.2430>  OS Userid <ADMIN>  Install Location <F:\Program Files\IBM\OnDemand\V10.5\>
2020-08-31 17:06:34.358032: ARS4335I Server Version <10.5.0.0>  Operating System <z/OS> <04.26.00>  Database <DB2> <12.01.0005>
2020-08-31 17:06:34.367029: ARS4339I Application Group >IDP-V02<
2020-08-31 17:06:34.367029: ARS4340I Application >BI610P01-V08<
2020-08-31 17:06:34.367029: ARS4341I Storage Set >SGTEST01.MCRDTST<
2020-08-31 17:06:34.367029: ARS4342I Storage Node >TOD.V7.SGTEST01.MCRDTST<
2020-08-31 17:06:34.367029: ARS4347I Encryption >None<
2020-08-31 17:06:34.369154: ARS4302I Indexing started, 2227128 bytes to process
                          : 'F:\Program' is not recognized as an internal or external command,
                          : operable program or batch file.
2020-08-31 17:06:34.548111: ARS4309E Indexing failed
2020-08-31 17:06:34.548111: ARS4324E File >f:\TLoad44\IDP-V02.BI610P01-V08.318483.2020.08.30.ARD< renamed to >f:\TLoad44\IDP-V02.BI610P01-V08.318483.2020.08.30.ARD.Failed<.  Correct problems and resubmit file.
2020-08-31 17:06:34.548111: ARS4318E Processing failed for file >f:\TLoad44\IDP-V02.BI610P01-V08.318483.2020.08.30.ARD<

We think we have fixed this error but now receiving:
2020-08-31 18:36:08.047423: ARS4315I Processing file >F:\TLoad44\IDP-V02.BI610P01-V08.318483.2020.08.30.ARD<
2020-08-31 18:36:08.047423: ARS4334I Load Version <10.5.0.0>  Operating System <Windows 64> <10.0.14393.2430>  OS Userid <ADMIN>  Install Location <F:\Program Files\IBM\OnDemand\V10.5\>
2020-08-31 18:36:08.047423: ARS4335I Server Version <10.5.0.0>  Operating System <z/OS> <04.26.00>  Database <DB2> <12.01.0005>
2020-08-31 18:36:08.047423: ARS1110E The application group >2020< does not exist or user >ADMIN< does not have permission to access the application group
2020-08-31 18:36:08.047423: ARS4324E File >F:\TLoad44\IDP-V02.BI610P01-V08.318483.2020.08.30.ARD< renamed to >F:\TLoad44\IDP-V02.BI610P01-V08.318483.2020.08.30.ARD.Failed<.  Correct problems and resubmit file.
2020-08-31 18:36:08.047423: ARS4318E Processing failed for file >F:\TLoad44\IDP-V02.BI610P01-V08.318483.2020.08.30.ARD<

Any ideas?

Thank you

[Steve Lance]

Also, we are upgrading from 10.1 to 10.5.

[Justin Derrick]

Can you provide the actual arsload command you're running?  Or is arsload running as a daemon?

Both errors seem like they might be related to problems with having spaces in file paths or AG names.

-JD.

[spond]

This issue looks it may be remedied by enabling short names on the Windows 2016 server. - applicable when there are embedded spaces in the installation path. You can find details here:

https://www.ibm.com/support/pages/content-manager-ondemand-installation-considerations-windows