Issue Starting Load Data Service for first time - Windows Server

[Joe Wolken]

I am trying to install a new OnDemand v.10.5 server with DB2 on a Windows 2016 Server.  I have a single Instance called ARCHIVE.  The Instance Starts and the LibSvr Service is running.  I can logon as Admin to the Windows Client and Admin Client.  I have imported App Groups, Apps and Folders from another v.10.5 system.  I can start the run the Scheduler Service.

BUT, I can not get the Load Data Service to start.  Each time I try I get the same error message:
"The service did not respond to the start or control request in a timely fashion". 
I also get an error in the arssock.err file:
"OnDemand(1563) -> getaddrinfo.errno = 11001 rc = 11001"

I tried running arsload to store a single file and I get:
"ARS1106E Connection cannot be established for the >ARCHIVE< server"

It feels like I overlooked something in the installation process, maybe?
I'm much more familiar with OnDemand for iSeries and OnDemand Windows is sort of new to me.

Thanks for any advice.

Joe

[Justin Derrick]

getaddrinfo.errno

Probably a DNS issue?  Is the server name a Fully Qualified Domain Name (FQDN)?

-JD.

[Joe Wolken]

Stupid questions - Where would I check the server name that OnDemand is trying to use?  To see if it matches the FQDN of the server.

[Lars Bencze]

This does not quite sound like it, but the most common mistake during new installs is to not run arsstash and create a user + password for the Load Service to use, and/or not to point to the default ars.stash file in ars.cfg/Registry.

[Joe Wolken]

Lars,

Your comment was very helpful.  It made me realize that the ARSLOAD service automatically uses the UserID used when creating the Instance.  I had not yet defined this UserID to the OnDemand Admin Client as an Administrator.  Once I did this the Load Data Service in OnDemand Configurator Created and Started without issue.

Thanks,
Joe

[Ed_Arnold]

Joe - thanks for posting the resolution.

Ed

[Lars Bencze]

Happy to help!