CMOD ICN viewer issue

[MHassan]

Anyone have idea about this error while I am trying viewing reports of CMOD on Navigator , the below error is appearing in System.out logs of the navigator



[7/29/21 15:39:37:390 EET] 0000011d LTPAServerObj E   SECJ0369E: Authentication failed when using LTPA. The exception is com.ibm.websphere.wim.exception.PasswordCheckFailedException: CWWIM4537E  No principal is found from the 'admin' principal name..
[7/29/21 15:39:37:390 EET] 0000011d SystemOut     O CIWEB Error: [admin @ 10.50.121.7] com.ibm.ecm.struts.actions.authentication.ContainerLogonAction.doContainerLogin() CWWIM4537E  No principal is found from the 'admin' principal name.
   at com.ibm.ecm.util.viewone.ViewonePlatformUtil.getService(ViewonePlatformUtil.java:64)
   at com.ibm.ecm.struts.actions.viewone.ViewonePlatformService.execute(ViewonePlatformService.java:60)
   at com.ibm.ecm.struts.actions.viewone.ViewoneAction.invokeService(ViewoneAction.java:131)
   at com.ibm.ecm.struts.actions.viewone.ViewoneAction.executeBaseAction(ViewoneAction.java:123)
   at com.ibm.ecm.struts.actions.BaseActionHandlerImpl.executeAction(BaseActionHandlerImpl.java:475)
   at com.ibm.ecm.struts.actions.BaseAction.execute(BaseAction.java:76)
   at com.ibm.ecm.jaxrs.Actions.loadAndExecuteAction(Actions.java:719)
   at com.ibm.ecm.jaxrs.Actions.handleAction(Actions.java:111)
   at com.ibm.ecm.jaxrs.Actions.handleGetV1Actions(Actions.java:157)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
   at java.lang.reflect.Method.invoke(Method.java:508)
   at com.ibm.ws.jaxrs20.server.LibertyJaxRsServerFactoryBean.performInvocation(LibertyJaxRsServerFactoryBean.java:659)
   at com.ibm.ws.jaxrs20.server.LibertyJaxRsInvoker.performInvocation(LibertyJaxRsInvoker.java:108)
   at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:96)
   at com.ibm.ws.jaxrs20.server.LibertyJaxRsInvoker.invoke(LibertyJaxRsInvoker.java:174)
   at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:191)
   at com.ibm.ws.jaxrs20.server.LibertyJaxRsInvoker.invoke(LibertyJaxRsInvoker.java:346)
   at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:101)
   at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:73)
   at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:111)
   at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:309)
   at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:136)
   at org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:280)
   at com.ibm.ws.jaxrs20.endpoint.AbstractJaxRsWebEndpoint.invoke(AbstractJaxRsWebEndpoint.java:147)
   at com.ibm.websphere.jaxrs.server.IBMRestServlet.handleRequest(IBMRestServlet.java:187)
   at com.ibm.websphere.jaxrs.server.IBMRestServlet.doGet(IBMRestServlet.java:153)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)
   at com.ibm.websphere.jaxrs.server.IBMRestServlet.service(IBMRestServlet.java:133)
   at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)
   at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)
   at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
   at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
   at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143)
   at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:96)
   at com.ibm.ecm.filters.ESAPIWafFilter.doFilter(ESAPIWafFilter.java:273)
   at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)
   at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)
   at com.ibm.ecm.filters.CORSFilter.doFilter(CORSFilter.java:104)
   at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)
   at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)
   at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:969)
   at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1109)
   at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:82)
   at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:963)
   at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)
   at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382)
   at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)
   at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532)
   at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318)
   at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)
   at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1833)
   at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
   at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
   at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
   at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
   at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
   at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
   at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
   at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)

[Ed_Arnold]

There are a couple good google hits that look promising for CWWIM4537E:

This one talks about ICN:  https://www.ibm.com/support/pages/login-fails-because-virtual-member-manager-cannot-find-user-cwwim4537e

This one talks about looking at a trace to resolve the issue:  https://www.ibm.com/support/pages/login-fails-because-virtual-member-manager-cannot-find-user-cwwim4537e

Either of those help?

Ed

[MHassan]

Thank you Arnold for your reply ,

But the previous error is appearing when trying to view reports with admin , as when i try to view reports with a user from LDAP that synced in CMOD the error disappeared from ICN logs ,

But my problem now is that report is taking too much long time to open and show me in the viewer on ICN the below error
"Unable to display document : Failed to load document , Status: Unable to connect to the document repository"
before it shows the report then report is opened normally

[Ed_Arnold]

I have no good ideas as to what the cause might be but...

• make sure you have no traces enabled
• make sure you're not doing excessive logging
• is the data in cloud are on network attached devices?  devices that might be inherently slow?
• are the various pieces of software involved at most current levels?

Ed