OD client question

[jo19021]

Got a question regarding the OD client.  When a person pulls up documents and subsequently prints them or faxes them, does OD keep those docs in some sort of queue?  If so, where does this reside, and how often it is cleaned up?  My potential issue is that faxes are being sent out with the wrong batch of documents. 
I understand when they are sent to a printer or fax they are in a print queue, but that is not the queue I am interested in. 

[Justin Derrick]

The client stores retrieved documents locally on a temporary basis.  If the CMOD client (and not the end user) is mixing up documents and sending the wrong docs, then you need to file a PMR right away.

You didn't mention a version number, but if you're backleveled at all, I'd recommend moving to a more recent version of the client first, since that's what IBM is going to tell you to do anyway.

-JD.

[jo19021]

I agree that we probably need to upgrade the client.  Our suspicion is that it is somehow hanging in the print queue.  The situation was that one rep brought up and printed 7 docs of acctA on 2/2, and a completely different rep at another site attempted to send a fax of 12 stmts from acctB on 12/14, and the system sent the original 7.  Again, it does not sound like OD here, but I just wanted to know if there was some sort of queue.  Do you know how often OD cleans up the temporary queue?

Thanks for your help. 

[Justin Derrick]

I suspect when the client quits (cleanly) that the data is removed.

The queue you're talking about seems to be entirely outside the control of CMOD -- it might be a bug in your fax software.