I have gone through all the manuals, and tried many things, and can't find a solution.
We are on CMOD 9.5, using ODF for distribution.
When we want to email a report we send it to the JES output queue (with location PRINT and DEST JES2MAIL).
When the output is sent to our customer, the 1st 1 1/2 pages of the document are missing from the output. (We never had this problem with the previous product we used that also sent the output to JES2MAIL.)
The CMOD monitor shows the correct number of pages for the report, and when I use the monitor to re-distribute it always works correctly.
This appears to only happen during our nightly cycle, when a large number of reports are being distributed. I have not seen it happen in our mid-day cycle, which is much smaller in regards to emails, and it doesn't happen in our development system, which is set up the same as our Prod system.
Any help would be greatly appreciated. I need to find a solution before we roll out the rest of our reports. Currently, with a portion of our reports rolled out for distribution, I have to manually re-distribute several reports every day.
Thanks!