finally have a resolution...although not really sure the cause/fix....what I ended up doing is, after he had adobe acrobat reinstalled, AGAIN, I then removed CMOD v9.5...After doing the normal "uninstall" procedure it was still showing in his C:\Programs so I deleted the folder... I also went into REGEDIT and removed any instance still showing for V9.5...I also removed the arspdf32.api file from his Adobe Acrobat plugin folder...Had him reboot...Then did a new "clean" install of v9.5 software...Rebooted again...Then had him launch the administrator client....He then added a "New Server" and launched the Report Wizard, opened a PDF, and Voila' it worked!!!...Clicked on a text on the PDF, dragged across and this time, when releasing mouse button, it stayed highlighted...Again, not sure what the exact issue was..I still believe it was Adobe related as it (report wizard) wasn't working with CMOD version 8.4 either...And once he had adobe reinstalled, after installing v9.5, I didn't do any cleanup of the old CMOD software...So something didn't 'sync up' or didn't get installed properly...Just would have been nice to see some error...Main thing is its working now...thanks again to all who responded with their input!!!! take care
Dave