Dear All,
I need your help/expertise in helping me out with the issue of Ondemand load service.
Background of the Issue:
We have one load service configured against a load directory which resides in other server than the OD server.
This load service would pick up the files and load it into the OD.
However, the performance was pretty good in terms of the speed of loading of the files to OD server, until one day after which suddenly the performance of the load service went down and this is resulting in piling up of the files in the load directory. As a result of which, the availability of the documents in the system is badly affected.
From business perspective, we have the SLA of having the documents available in the system within 3 minutes.
But since the load service performance is gone down the documents are not getting loaded in time.
Apparently, other load services configured in the same OD server are having good performance.
Steps taken to resolve:
We have done the restart of the affected OD load service, changed the polling interval to 2 seconds, but after which it still is loading the files pretty slowly.
Further we don't see any latency at the network level between the OD server and the server where the load directory is configured.
Could please suggest me on how I could go ahead with troubleshooting this issue?
Version: IBM CMOD v10.1 for multiplatform.
Hope to get some suggestion!!!
Thank You
Abhishek