What's the consensus of your customers in the Cloud? Level of responsiveness by IBM to issues, High Availability, application response to query and return documents via ODWEK, Costs, interface with a mainframe environment, being able to run line commands (and what exactly it takes besides -h parm), difficulties in migrating content stored in TSM to Cloud? IBM has already informed us we can't use TSM in the cloud. CMOD is a Tier 1 app in my shop that has to be available 24X6.5 with a replicated environment for DR/BR and recovered within 24 hours. Security is also a BIG issue being that we are a health insurance provider so we deal in PHI and we have it stored in CMOD. Any honest feedback is appreciated.