Pixtrans error

[ratkinson]

We are in the process of going to a thin client environment.  Our OnDemand tests are going well for our AFP and COLD type documents.  Our scanned/generic indexed TIF images are a different story.  What are the instructions that I need to give our thin client architects to get over this hurdle:  "Unrecoverable Pixtrans error: PixmViewPageLock returned -4519"

Thanks,
Ricky Atkinson
TTI Inc

[pankaj.puranik]

Hi Ricky

I have never heard of this error before.
But here is what I got on the IBM website (although the error code is different.).
See these links if not already.

http://www-01.ibm.com/support/docview.wss?uid=swg21298608

http://www-912.ibm.com/a_dir/as4ptf.NSF/b3cb9d42f672b70f86256739004afa0f/cc2d15d89912831786257773006e2738?OpenDocument

It looks like you are doing some kind if compression,etc before storing the TIFF into CMOD.

[Justin Derrick]

Sounds like you're creating TIFFs that are outside the TIFF specification, or there's a bug in the TIFF library that the client uses.

There are open source utilities for manipulating TIFFs -- LibTIFF is one of them.  You could use these open source utilities to either verify your TIFFs are compliant, or optionally re-write them into a compatible format.

You can LibTIFF at:  http://www.remotesensing.org/libtiff/
(LibTIFF.org, which appears high on Google's search results, is not current, and has not been for around 5 years due to a domain-name-ownership dispute.)

-JD.