Unable to start the LibSrvr service in Configurator (Win fix pack 8.5.0.5)

[sumit.uppal]

Hi,

On Windows 2008 - 64 bit server -
- Installed DB2
- Installed OnDemand for Windows 8.5.0.0
- Created the DB, sys log, etc
- Installed fix pack 8.5.0.5

Now when I try to start the LibSrvr service from the configurator it says 'Starting' and then 'Stopped'. Checked the Windows Event Viewer and I get the following message -

"The OnDemand LibSrvr (ARCHIVE) service terminated with service-specific error The handle is invalid.."

Please suggest if anyone has faced this issue and how to resolve this.

XML from the Event viewer -
 <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7024</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2012-08-24T15:02:38.189211400Z" />
    <EventRecordID>5881</EventRecordID>
    <Correlation />
    <Execution ProcessID="492" ThreadID="816" />
    <Channel>System</Channel>
    <Computer>CTSINTBMVCOE16.AXAP8DEV.COM</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">OnDemand LibSrvr (ARCHIVE)</Data>
    <Data Name="param2">%%6</Data>
  </EventData>

[sumit.uppal]

Update:

Brought the version down to fix pack 8.5.0.1 for Windows 64 bit and it worked fine and was able to start the service. Something is wrong with 8.5.0.5 for Windows.

[Alessandro Perucchi]

Hello Sumit,

can you try also with version 8.5.0.2, 8.5.0.3, 8.5.04?

I ask that, because between V8.5.0.1 and 8.5.0.2 there is a huge change concerning the code pages.
Meaning that if you have the same problem with 8.5.0.2+, then the problem is not CMOD but yours, since you didn't follow the upgrade path between 8.5.0.1 -> 8.5.0.2+.

Hint, read the README, and add the ARS_ORIGINAL_CODEPAGE settings after the launch of "arsdb -I <instance> -u" will tell you which value to use.

Sincerely yours,
Alessandro

[sumit.uppal]

Hi Alessandro,

As per your recommendation, did the following -

- Installed 8.5.0.0
- Installed the fix pack for 8.5.0.1 on top of the install (Was able to start the Lib server)
- Installed the fix pack for 8.5.0.2 on top of the install (Lib server not starting)
- Installed the fix pack for 8.5.0.3 on top of the install (Lib server not starting)
- Installed the fix pack for 8.5.0.4 on top of the install (Lib server not starting)
- Installed the fix pack for 8.5.0.5 on top of the install (Lib server not starting)

After running the arsdb command, it gave back territory - US, Code page 1208, Code set - UTF-8.

Please share your thoughts on how to debug this issue.

Kind regards,
Sumit